Chessler Books
Rock Climbing - Mountaineering - Exploration
New - Used - Collectible - Signed
Chessler Books Accepts PAYPAL Chessler Books Accepts VISA Chessler Books Accepts MASTERCARD Chessler Books Accepts DISCOVER CARD Chessler Books Accepts AMERICAN EXPRESS
All Orders Shipped via USPS.   Your Order Will Ship Within 2 Business Days!  Chessler Books Ships Via USPS
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Returns, Exchanges, Missing Shipments

Chessler Books will accept returns and exchanges for any reason for thirty days.

Please e-mail us first as some items are not worth returning (damaged posters, etc). Pack the items well, and mail them by the cheapest method, usually Media Mail, to:

Chessler Books
PO Box 4359
Evergreen, Colorado, 80437 USA.

Enclose a note with your name and address and what you need done (refund, exchange, etc).

Lost Shipments:
 
We use the US Post Office for all shipments, never UPS or Fed Ex. The Post Office does a great job 99.5% of the time.
 
We lose about 1 package a month out of thousands shipped annually. Which means that your package will arrive if you wait a few more days!

Check the shipping address you use, especially if it is a work address. Use a mail-stop, office number, floor, or department if you have one. We often get packages returned that are marked 'unknown'. 'Not at the address,' 'not picked up at post office.'

We do not use package tracking. It has no effect on when you will get delivery, or speed of delivery.  All it does in tell you where the book may be, but the PO (nor UPS or FedEx) will not search for a delayed parcel. 
 
We replace truly lost orders.  US Postal Service Mail shipments are not considered lost by the postal service until thirty days from mailing. So do we, so just notify us. Many 'lost' parcels that are really 'lost' by the post office were probably delivered to your neighbor. Parcels to Europe and Asia take 7-30 days, to Canada may take 10-90 days or more.